Privacy Policy
Aegis Media Group, LLC d/b/a Sterling Home Offer ("Company", "we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information.
Information We Collect
- Contact information: name, phone number, email address, mailing address
- Property information: property address, property type, ownership status
- Communication records: call recordings, AI call transcripts, text messages, voicemails
- Consent records: date, time, method, and scope of any consent you provide
- Website data: IP address, browser type, pages visited, form submissions
- Publicly available property and ownership data
How We Collect Information
- Our website (if you submit a form or contact us)
- Direct mail responses
- Phone calls and text messages
- Publicly available records (county records, tax records, public property data)
- Third-party data providers
- Online advertising (Google, Facebook/Meta)
How We Use Information
- To contact property owners about potential real estate transactions
- To provide cash offers on properties
- To maintain our internal Do Not Call list
- To document consent for communications
- To comply with legal obligations
- To improve our services
Sharing of Information
- We may share property and contact information with our affiliated real estate partners for the purpose of pursuing a potential transaction involving your property
- We do not sell personal information to third parties for marketing purposes
- We may share information as required by law, subpoena, or legal process
- We may share information with service providers who assist in our operations (e.g., CRM providers, telephony providers, AI voice technology providers) under contractual obligations to protect your data
Your Rights
- Request to be placed on our Do Not Call list at any time
- Request deletion of your personal information (email info@sterlinghomeoffer.com with subject "Data Deletion Request")
- Opt out of text message communications at any time by replying STOP
- Opt out of phone calls by requesting during any call or contacting us
- Revoke consent for AI-assisted calls at any time
- Request information about what data we hold about you (email info@sterlinghomeoffer.com with subject "Data Access Request")
Call Recording Disclosure
Our calls may be recorded for quality assurance and compliance purposes. You will be notified at the beginning of any recorded call. If you do not wish to be recorded, you may request that recording be stopped or end the call.
AI-Assisted Communications Disclosure
Sterling Home Offer may use artificial intelligence (AI) technology to assist with telephone calls. When AI technology is used, the AI agent will clearly identify itself as AI-assisted at the beginning of the call. The AI agent will never deny being AI when asked. AI-assisted calls are made only to individuals who have provided consent for such calls. For more details, see our AI Disclosure page.
Data Retention
- Consent records: 5 years minimum
- Call recordings: 5 years minimum
- Do Not Call requests: indefinitely (minimum 10 years)
- Website form submissions: 5 years minimum
Cookies and Tracking
Our website may use cookies and tracking technologies (including Meta Pixel and Google Analytics) to measure advertising effectiveness and improve your experience. You can disable cookies in your browser settings.
Children
We do not knowingly collect information from individuals under 18 years of age.
California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act: the right to know what personal data we collect about you, the right to request deletion of your personal data, and the right to opt out of the sale of your personal information. We do not sell personal information to third parties. To exercise any CCPA right, email info@sterlinghomeoffer.com with subject "CCPA Request." We will respond within 45 days.
Changes
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
Contact
For privacy-related inquiries:
Email: info@sterlinghomeoffer.com
Mail: Aegis Media Group, LLC d/b/a Sterling Home Offer, 1718 Capitol Ave., Cheyenne, WY 82001
Phone: (786) 940-0185