Privacy Policy

Sterling Home Offer is a trade name of Aegis Media Group, LLC, a Wyoming limited liability company ("Sterling Home Offer," "we," "us," or "our").

Last updated: November 13, 2026

This Privacy Policy explains what information we collect when you visit www.sterlinghomeoffer.com (the "Site"), ask us for a cash offer on a property, call or text us, or otherwise deal with us; how we use and share it; and the choices you have. By using the Site you agree to this policy. If you do not agree, please do not use the Site.

The short version

• We collect what you type into our form (your address, details about the house, your name, phone and email), plus the usual website data (IP address, device, pages viewed).
• We use it to prepare your cash offer and to contact you about it.
• We do not sell your personal information, and we never share your text-message opt-in data for anyone else's marketing.
• We share information only with the companies that help us run the business (CRM, phone and text providers, hosting), with a partner investor if one buys your house, and with advisors or authorities when the law requires it.
• Calls and texts that use automated or AI-voice technology are sent only if you checked the optional box on our form. You can stop them at any time.
• You can ask to see, correct or delete your information, or to opt out of ad tracking, by emailing info@sterlinghomeoffer.com with the subject "Privacy Request."

Information we collect

Information you give us

• Name and contact details: telephone number, email address, mailing address.
• Property information: the property address, its condition, who lives there, your timeline, and your answers to our property questionnaire.
• Consent records: which optional consent boxes you checked (calls/texts about your offer, and marketing texts), the exact wording shown to you, and the date and time you submitted the form.
• Anything you send us: emails, text messages, voicemails, and call recordings where the law allows (see Section 6).
• Documents you choose to share later in the process, such as a deed, a probate letter, a mortgage statement or photos of the house.

Information collected automatically

• IP address, browser type and version, device type and operating system.
• The page and form you submitted from, referring URLs, pages viewed, time on page, clicks, and whether you finished or abandoned the form.
• Cookie identifiers, pixel data and similar technologies (see Section 5).

Information from other sources

• Advertising platforms (Meta, Google, YouTube) send us campaign-level analytics about how you reached the Site.
• Public records and property-data providers (county property appraiser and recorder data, tax rolls, MLS data where we have access) give us information about the property you asked us to evaluate: ownership of record, size, year built, liens, sales history, and comparable sales.
• Consent-documentation services (for example, lead-certification tools) give us records proving when and how you consented.
• Skip-tracing and data-append providers may give us contact information for the owner of record of a property (see Section 2).
• Identity-resolution ("data-append") providers may match the IP address and device information of a visitor who did not fill out the form to a household mailing address, so that we can send that household a postcard (see Section 2).

If you only gave us an address, or visited without filling out the form

Our form starts with a property address. If you enter an address but do not finish the form, we still know that someone asked about that property.

In that case we may:

• look up the owner of record in public records; and
• use a licensed data provider ("skip tracing") to find a mailing address, phone number or email for that owner.

We use this information only to reach the owner about a possible cash purchase of that specific property, by mail or by a live, hand-dialed call from a person. We do not use automated dialers, prerecorded messages, AI-voice calls or automated texts to reach anyone who has not checked a consent box on our form. Before calling a number we obtained this way, we check it against the National Do Not Call Registry, the Florida "no sales solicitation calls" list, and our internal Do Not Call list.

If you did not want to hear from us, tell us once by any of the methods in Section 7 and we will stop and add the number to our internal Do Not Call list.

If you visited but did not fill out the form

Most people who click one of our ads look at the Site and leave without asking for an offer. To send those visitors a written invitation by mail, we may use an identity-resolution ("data-append") provider that matches the IP address and device information the Site collects (see "Information collected automatically") to a household mailing address. We then send up to three postcards over about two months. Nothing else happens: we do not call, text or email anyone identified this way, and a matched address is not added to our customer records unless you contact us. We do not mail to addresses matched to a business or a P.O. box, and we stop as soon as you contact us or ask us to stop.

Matching is imperfect, so a card may occasionally reach a household where no one visited the Site. If that happens, or you simply do not want mail from us, email info@sterlinghomeoffer.com or write to the address in Section 14 with the words "No mail", and we will add the address to our Do Not Mail list.

How we use your information

We use the information we collect to:

• prepare, send and explain a cash offer for your property, including the comparable sales behind it;
• contact you by phone, text, email or mail about the offer you asked for;
• schedule and confirm walkthroughs, inspections, title work and closing;
• answer your questions and keep notes of our conversations;
• keep records of your consents, opt-outs and Do Not Call requests;
• run, secure, analyze and improve the Site and our services;
• measure how our advertising performs and show you relevant ads (Section 5);
• detect fraud and misuse, and verify that the person we are dealing with is the owner or authorized to act for the owner;
• comply with the law, respond to lawful requests, and defend our legal rights.

We do not make decisions about you using automated profiling that has legal or similarly significant effects. A person reviews every offer before it is sent.

How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Text-message opt-in data: Text-messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third parties or affiliates for marketing or promotional purposes. Opt-in data is shared only with aggregators and providers of the text-message services themselves, solely to deliver the messages you requested.

We share information only as follows:

• Service providers that help us operate: our customer relationship management (CRM) platform, telephony and messaging providers (including Twilio), AI-voice call technology providers, website hosting, analytics, consent-documentation and e-signature services, lead-routing software, identity-resolution and data-append providers, and the print-and-mail vendor that produces our postcards. They may use your information only to provide services to us.
• Partner investors. We buy houses for cash; when a home isn't one we renovate, a trusted partner investor buys it on the same terms. In that case we share the property information you gave us and your contact details with that partner so they can complete the purchase. They may contact you about that purchase. We require them to use your information only for that purpose, not for their own marketing. Our Terms of Service explain this arrangement.
• Closing professionals you will deal with directly: the licensed title company or closing attorney, the notary, and, if you use them, movers or clean-out crews we arrange for you.
• Professional advisors: attorneys, accountants and insurers, where reasonably necessary.
• Business transfers: a successor in a merger, acquisition, financing or sale of assets. This policy will continue to apply to your information.
• Legal compliance and safety: courts, regulators and law enforcement when we are legally required to respond, or to protect our rights, safety or property or anyone else's.
• With your consent: any other sharing you expressly authorize.

None of the above includes text-messaging opt-in data, which is shared only with the text-message aggregators and providers that deliver our messages.

Cookies, pixels and interest-based advertising

We use cookies and tracking technologies on the Site, including:

• Meta Pixel and Meta Conversions API (Facebook and Instagram). The pixel runs in your browser; the Conversions API sends the same type of event from our server. Events include page views, form steps and form submissions. For matching, Meta may receive your IP address, browser information and, when you submit the form, a hashed (scrambled) version of the contact details you enter, such as your email, phone number, name, city, state and ZIP code.
• Google Ads and YouTube tags, including Google's conversion tracking and enhanced conversions, which can receive hashed contact details when you submit a form.
• Offline conversion uploads. We tell Meta and Google when a lead from an ad turns into an appointment or a sale, so we can judge which ads work. These uploads use hashed identifiers and do not include your property details.

These tools let us measure ads and show you relevant ads on Facebook, Instagram, Google and YouTube, including ads shown to people who visited the Site before (retargeting). Under some state laws this counts as "sharing" for targeted advertising, even though no money changes hands.

Your choices

• Opt out through your device or browser settings, through Meta Ad Preferences and Google My Ad Center, or through the Digital Advertising Alliance at optout.aboutads.info and the Network Advertising Initiative at optout.networkadvertising.org.
• Turn on the Global Privacy Control (GPC) signal in your browser. Where the law requires it, we treat GPC as a request to opt out of targeted-advertising sharing.
• Email info@sterlinghomeoffer.com with the subject "Do Not Sell or Share My Personal Information" and we will stop sharing your information with advertising platforms for targeted ads.
• Most browsers let you refuse or delete cookies. The Site will still work, though some features may not.

We do not use SMS opt-in data or your consent records for advertising targeting. We do not respond to browser "Do Not Track" signals, which have no agreed standard; we do honor GPC as described above.

Calls, texts and call recording

• Consent to automated calls, AI-voice calls and texts is optional. It is never a condition of getting an offer or selling your house. If you check no box, we may still reach out by email, by mail, or by a live hand-dialed call about the offer you asked for, unless you tell us not to.
• The exact consent wording shown on our form is quoted in our Terms of Service and SMS Terms.
• Some outbound calls use AI-generated or prerecorded voice technology, placed only with the required prior consent. Our AI assistants say they are automated at the start of the call and will never deny it. See our AI Voice Technology Disclosure.
• Recording. Calls may be monitored or recorded for quality, training and compliance. We tell you at the start of a call if it is being recorded, and we ask for your agreement in states that require everyone on the call to consent, including Florida. If you do not want to be recorded, say so and the recording will be stopped; you can still get your offer.
• We keep an internal Do Not Call list. You can revoke consent to calls or texts at any time by any reasonable means: reply STOP to a text; tell any representative (human or AI) to stop calling; email info@sterlinghomeoffer.com; call (888) 260-1777; or use our Do Not Call page. We honor requests as soon as we can and always within ten (10) business days.

Your choices and your rights

Everyone, in every state, may ask us to:

• tell you what personal information we have about you and where we got it;
• correct it;
• delete it, subject to the records we must keep by law (for example, consent and Do Not Call records);
• stop targeted-advertising sharing (Section 5); and
• stop calls, texts or mail (Section 6 and our Do Not Call page).

Several states (including California, Colorado, Connecticut, Texas, Virginia, Oregon, Montana, Florida and others) have comprehensive privacy laws that give residents rights like the ones above. Most of those laws apply only to businesses above a size threshold: California's CCPA applies to businesses with more than $26.6 million in annual revenue or data on 100,000 or more consumers; Texas's law exempts small businesses as defined by the U.S. Small Business Administration (but still requires consent before selling sensitive data); Florida's Digital Bill of Rights applies to companies with more than $1 billion in revenue. We believe we are currently below these thresholds. We honor the requests above anyway, for every customer, as a matter of policy. Where a law does apply to us, you also have the right not to be discriminated against for exercising your rights, and the right to appeal a decision we make on your request.

How to make a request. Email info@sterlinghomeoffer.com with the subject line "Privacy Request," or call (888) 260-1777. We will verify your identity, usually by confirming the phone number or email address you used with us. We respond within 45 days, or sooner when the law requires. You may use an authorized agent where the law allows; we may ask the agent for proof of authority and confirm the request with you directly.

How long we keep information

Type of information	How long
Consent and revocation records (consent text version, timestamp, IP address, device, page URL)	At least five (5) years after the last communication made in reliance on that consent, as the FTC's Telemarketing Sales Rule and FCC rules require
Internal Do Not Call records	At least five (5) years; our Do Not Call page describes our longer practice
Lead, offer and transaction records	As long as needed for the purposes above and to meet legal, accounting and tax obligations
Call recordings	as long as we need it for the purposes above, and afterwards as the law requires us to keep records (for example, consent records for the length of the legal limitation period); then we delete or anonymize it, then deleted unless needed for an active legal matter
AI call transcripts and summaries	At least five (5) years, for quality and compliance
Website analytics and pixel data	According to each platform's retention settings; we keep aggregate reports only
Visitor-identification records (IP address, device, pages viewed, matched mailing address)	Ninety (90) days from the visit. The postcard log (mailing address, dates of the cards sent, any "No mail" request) for twelve (12) months; Do Not Mail requests for as long as we send mail

When a retention period ends we delete or de-identify the information.

Security

We use reasonable administrative, technical and physical safeguards: access limited to people who need it, encrypted connections (HTTPS), password-protected systems with two-factor authentication where available, and vendor contracts that require security measures. No method of transmission or storage is completely secure, and we cannot promise absolute security. If a breach affects your personal information, we will notify you as the law requires.

Children

The Site is for adults. We do not knowingly collect personal information from anyone under 18, and we have no services directed to children under 13 (the age covered by the federal Children's Online Privacy Protection Act). If you believe a minor has given us personal information, email info@sterlinghomeoffer.com and we will delete it.

Where we operate

We buy houses in the United States, and our services are intended for U.S. residents. Our systems and service providers are located in the United States.

Links to other sites

The Site links to other websites (for example, Google reviews, Facebook, or county property records). Those sites have their own privacy policies, and we are not responsible for them.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the current version. If we make material changes, we will post a notice on this page. Continued use of the Site after a change means you accept the updated policy.

Contact us

Aegis Media Group, LLC, doing business as Sterling Home Offer Email: info@sterlinghomeoffer.com Phone: (888) 260-1777

• Privacy requests: email with the subject "Privacy Request."
• Opt out of targeted-ad sharing: email with the subject "Do Not Sell or Share My Personal Information."
• Stop calls or texts: reply STOP to any text, use our Do Not Call page, call, or email.

Related pages: Terms of Service, SMS Terms & Conditions, AI Voice Technology Disclosure, Do Not Call Policy.

Questions about this page: call or text (888) 260-1777 or email info@sterlinghomeoffer.com.