AI Voice Technology Disclosure

Sterling Home Offer is a trade name of Aegis Media Group, LLC.

Last updated: November 2, 2026

We use artificial-intelligence (AI) voice assistants on some of our telephone calls, and AI may help draft some text messages. This page explains plainly how and when we use it, how you will know, and what you can do about it.

The short version

• Some calls are handled by an AI voice assistant. It tells you so at the start of the call, every time.
• We place AI calls only to people who checked the first consent box on our form, and we answer inbound calls with AI when the team is busy.
• You can ask for a person at any time, and you can tell us "no AI calls" while still getting your offer.
• The AI cannot make a binding offer or sign anything. Only a written agreement signed by both sides counts.

What the AI assistant is

Our AI assistants can hold a natural conversation by phone. They can answer common questions about how we buy houses, collect details about your property, explain where an offer stands, and schedule a call or walkthrough with a person. They run on a third-party voice platform a third-party AI calling platform that works under contract for us under our instructions.

What the AI cannot do. The assistant cannot make a binding offer, negotiate a final price, sign or waive anything, or give legal, tax or financial advice. Anything it says about a price is an estimate until a person on our team confirms it in writing. It can make mistakes; if something it said matters to your decision, ask us to confirm it by email.

When we use it

• Inbound calls to (888) 260-1777 may be answered by an AI assistant, especially outside business hours or when the team is on other calls.
• Outbound calls are made by AI only to people who checked the first consent box on our form ("Yes, contact me about my cash offer by call or text at this number. Sterling Home Offer may use automated, prerecorded or AI-voice calls and automated texts…"). The call is about the offer you asked for.
• AI is never used for unsolicited cold calls. We do not place AI or prerecorded calls to numbers we found through public records or skip tracing, to purchased lists, or to anyone who has not given us consent. Those contacts, if any, are made by a person dialing by hand.
• Texts. Some texts may be drafted or sent by an AI assistant under our SMS Terms. It will say it is automated if you ask.

How you'll know

• Every AI call begins with a clear statement that you are speaking with an AI assistant calling (or answering) for Sterling Home Offer. "Hi, this is the AI assistant for Sterling Home Offer, calling about the cash offer you requested."
• The assistant gives our name and a callback number, (888) 260-1777, so you can verify the call is really from us.
• If you ask whether you are talking to an AI or a recording, the assistant always answers truthfully. It will never claim to be a person.
• If a call is recorded, you are told at the start (see Section 5).

Your choices

• Ask for a human at any point in an AI call. The assistant will transfer you or arrange a callback from a person during business hours.
• No AI calls at all. Say "no AI calls," or email or call us, and we will mark your file so that only people call you. You still get your offer.
• Opt out of all calls, AI or human, by telling the assistant "stop calling," replying STOP to a text, calling (888) 260-1777, emailing info@sterlinghomeoffer.com, or using our Do Not Call page. AI calls include a way to opt out during the call; saying "stop," "remove me" or "do not call" ends the call and adds your number to our internal Do Not Call list.
• You can revoke consent for AI calls separately from consent for human calls, and we honor every request within ten (10) business days, usually the same day.

Recording and transcripts

• AI calls may be recorded and transcribed for quality, training and compliance. The assistant tells you at the beginning of the call.
• In states that require everyone on the call to agree to recording, including Florida, the assistant asks for your agreement before continuing. If you do not want to be recorded, say so: the recording stops or the call is moved to an unrecorded line, and your offer is not affected.
• Transcripts and summaries are stored securely, used only for the purposes above, and retained for a minimum of five (5) years. You may request a copy of the transcript of your own calls by emailing info@sterlinghomeoffer.com with the subject "Privacy Request."
• Our AI vendors may process the audio to provide the service to us; they are not allowed to use your conversations for their own purposes. Our agreement with the platform limits use of call data to providing the service to us.

Calling hours and limits

AI and human calls are placed only between 8:00 a.m. and 8:00 p.m. in your local time, and we do not call the same person more than three times in 24 hours about the same matter.

How to tell a real Sterling call from a scam

• We never ask you to pay anything, buy gift cards, wire money or share bank passwords. Closing money moves only through the licensed title company or closing attorney.
• Our callers, human or AI, give the name Sterling Home Offer and the number (888) 260-1777. If in doubt, hang up and call that number yourself.
• We never pressure you to sign on the phone. Offers come in writing.

The rules we follow

• The Telephone Consumer Protection Act (TCPA) and the FCC's February 8, 2024 Declaratory Ruling, which confirmed that AI-generated voices are "artificial" voices under the TCPA and need prior consent.
• FCC rules on artificial and prerecorded calls: identifying the caller at the start, giving a working callback number, and offering an opt-out during the call.
• The Florida Telephone Solicitation Act (FTSA) and Florida's all-party call-recording law (Fla. Stat. 934.03).
• State AI-disclosure laws where they apply (for example, California's requirement to announce AI-generated voice at the start of an automated message, and Utah's requirement to disclose generative AI use when asked).
• The FTC Telemarketing Sales Rule and other state telemarketing and consumer-protection laws.

Questions or complaints

If you have a question or concern about an AI call, or you believe an AI called you without consent, contact us and we will investigate:

Email: info@sterlinghomeoffer.com Phone: (888) 260-1777

Related pages: Privacy Policy, Terms of Service, SMS Terms & Conditions, Do Not Call Policy.

Questions about this page: call or text (888) 260-1777 or email info@sterlinghomeoffer.com.